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After 10 years in operation, the Transjakarta bus service now has a minimum service standard (SPM) guaranteeing the rights and safety of passengers.
Jakarta Transportation Agency head Muhammad Akbar said on Saturday that the SPM, imposed via Gubernatorial Regulation No. 35/2014, would force Transjakarta operators to improve services.
“The SPM sets clear standards for Transjakarta and will help it become a better form of public transportation,” he said.
The SPM covers security, safety, comfort, pricing, equality and reliability of both Transjakarta buses and shelters.
Security, for example, pertains to the condition of the buses, safety equipment and emergency information.
Comfort relates to air-conditioning, passenger capacity and the cleanliness and lighting of buses and shelters.
Crucially for passengers, the SPM sets a maximum wait time between buses of seven minutes during peak hours and 15 minutes during regular hours.
The SPM also mandates buses run no longer than 10 minutes behind schedule.
During rush hour, passengers have reported waiting up to two hours for their bus to come.
Jakarta Transportation Agency head Muhammad Akbar said on Saturday that the SPM, imposed via Gubernatorial Regulation No. 35/2014, would force Transjakarta operators to improve services.
“The SPM sets clear standards for Transjakarta and will help it become a better form of public transportation,” he said.
The SPM covers security, safety, comfort, pricing, equality and reliability of both Transjakarta buses and shelters.
Security, for example, pertains to the condition of the buses, safety equipment and emergency information.
Comfort relates to air-conditioning, passenger capacity and the cleanliness and lighting of buses and shelters.
Crucially for passengers, the SPM sets a maximum wait time between buses of seven minutes during peak hours and 15 minutes during regular hours.
The SPM also mandates buses run no longer than 10 minutes behind schedule.
During rush hour, passengers have reported waiting up to two hours for their bus to come.
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